01 How can I top-up on Cocodp?
For redeemable products:
1, Select the product you want and the payment channel you wish to use
2, Enter your E-mail address
3, Confirm your order information and complete the payment; you can check your E-mail to get the redeemable code
For direct top-up products:
1, Select the product you want and the payment channel you wish to use
2, Enter your in-game account information (Such as Game ID & Zone ID)
3, Confirm your order information and complete the payment; item will reach your game account immediately after payment is made
02 Where can I get my payment receipt?
We will email you the purchase information regarding your order after each sucess payment. You can also contact our customer service team(support@cocodp.com) at any time to request a receipt. After your order is made, your order information can be found under the tab on the top right side of our webpage (account--> history). Please be advised that purchased redeemable codes are delivered through email, and direct top-up orders will only receive an email for the receipt since we deliver your order to your in-game account.
03 Is Cocodp legit and safe?
Yes. Cocodp is a reliable international digital top-up platform operated by TELOMERE FINANCIAL TECHNOLOGY CO., LIMITED since 2021, serving verified users across the United Arab Emirates and globally. You can verify our service security through the following measures:
1. 100% UID-based delivery: We only require your public numeric User ID (UID) and never ask for account passwords, login SMS, or personal credentials.
2. Local AED top-up: Recharges are processed in UAE Dirhams (AED).
3. Certified payment gateways: Transactions are protected by encrypted, verified payment providers including Apple Pay, Visa, and Mastercard.
4. Official order confirmation: You will receive an instant email receipt with full order details upon successful payment.
5. Verified customer reviews: Real customer ratings and feedback are transparently displayed on our product pages.
6. Dedicated support: Our customer care team is directly reachable at support@cocodp.com to assist you.
04 Can I join Cocodp?
We are a fast-growing group, but we have yet to have a business program for those interested in reselling our online products. However, we will consider a business partnership like such. Follow us on our social media to be updated.
05 When will my order be delivered?
For direct top-up products, coins or diamonds are credited automatically to your in-game account immediately after payment confirmation. For redeemable voucher items, the digital code is delivered to your designated email address right after checkout. During peak hours or occasional game server maintenance, delivery may experience a slight delay, but your order will arrive normally. If your order has not arrived within 2 hours, please contact support@cocodp.com for immediate assistance.
06 What should I do if my order isn't received?
Your order will be delivered via email or in-game account immediately upon completing the transactions. However, your orders can be slightly delayed due to unexpected circumstances (high volume of orders, technical issues and so on). So feel free to contact our customer service team at(support@cocodp.com) if you have not received your order for more than 2 hours after placing it.
07 I want to cancel my order or get a refund. what can I do?
Unfortunately, we are unable to reverse orders that have been placed successfully. But we are more than happy to assist if you ever encounter issues with abnormal transactions. (support@cocodp.com).
08 Where can I see all my order history?
You can keep track of your order history by going to the "personal center" in the top right corner after you log in; you will see all your order histories under the "all order" tab. （Please be advised that orders placed under guest checkout will only receive purchase information through email. And customers will need to contact our customer serivce team directly for purchase history inquiries.）
09 How to redeem pubg codes?
1, Visit https://www.midasbuy.com/ae/redeem/pubgm and log in/Register a Midasbuy account.
2, Enter the redeemable code we sent you and click the "ok" tab to redeem.
3, You will receive the UC in your PUBG Mobile account immediately after redemption.
10 How to redeem Conquer Online Cps Cards?
1. log in to Conquer payment center :https://shoppingmall.99.com/CoPage/en/GameCard.aspx?channel=ndtqcard
2. Enter your selected group and server point card ID and point card password , finally enter your game account ID and click “ok”.
3. Claim your Cps in the game
11 How to redeem Eudemons Online Eps Cards?
1. log in to Eudemons payment center:https://shoppingmall.eudemons.com/EoPage/en/GameCard.aspx?channel=ndtqcard
2. Enter your selected group and server point card ID and point card password , finally enter your game account ID and click “ok”.
3. Claim your Eps in the game
12 How to redeem Heroes Evolved Point Card?
1. log in to Heroes Evolved payment center: https://hepayment.99.com/index.aspx
2. Please choose Redeem, enter your card ID password in the box, fill out your player ID and click “confirm”.
3. Claim your Tokens in the game
13 How to buy MLBB Diamonds & Twilight Pass?
1. Enter your MLBB user ID and Zone ID.
2. Select the value of the Products you wish to purchase.
3. Complete the transaction and the diamonds will be instantly delivered to your Mobile Legends account. You can also send Diamonds to your family and friends by typing in their user ID and Zone ID.
14 Didn’t find an answer?
If you cannot find the answer you were looking for on this page, please feel free to go to our customer service section or reach our customer service team at (support@cocodp.com); our team will assist you with any further questions.
15 What is Cocoin?
Cocoin is a virtual point of the Cocodp website, and you can get more exclusive game discounts by using Cocoin to buy. You can use Cocoin to buy all products sold on Cocodp website.
16 Why use Cocoin?
1.Enjoy Exclusive Prices & Promotions
2.Use Cocoin to buy, simplify your purchase process
3.Pay Easily Wherever You Are
17 How to get Cocoin?
1.Sign up a Cocodp account
2.Click on your personal account in the upper right corner
3.Enter the Cocoin recharge page to purchase, and Cocoin will be sent to your Cocodp account
18 Can't find your code email?
For code items, if you do not receive the code email, please check the following solutions:
1. Your email may have entered your spam folder, please check your spam folder.
2. Your email or mobile application is blocking such notifications.
Please check your email and mobile app settings to ensure that notifications of transactions from COCODP are not blocked.
If you still can't find your code email, please contact customer support directly at support@cocodp.com.
19 Where is the best place to top up games and live apps?
Cocodp UAE is a trusted digital top-up platform designed for gamers and live stream enthusiasts across the United Arab Emirates. We offer fast, secure top-ups for popular apps including Poppo Live, imo, Chamet, StarMaker, and Mobile Legends. All products are priced natively in AED, require only your public numeric User ID without account passwords, and are backed by responsive customer support.
20 How do I avoid top-up scams and protect my account?
Always verify that you are on the official Cocodp website (cocodp.com). Be cautious of unofficial social media groups, third-party APKs, or individuals claiming to offer "free coins", "recharge hacks", or "part-time commission tasks" (Task Scams). Legitimate Cocodp recharges only require your public numeric User ID (UID). We will never ask for your game password, Apple ID credentials, or bank OTPs. If you encounter any suspicious website or message impersonating Cocodp, report it immediately to support@cocodp.com.
21 What payment methods are accepted on Cocodp?
Cocodp UAE accepts popular and secure payment methods, including Apple Pay, Visa, and Mastercard. Transactions are processed in UAE Dirhams (AED). Available payment options are displayed during checkout based on your selected package.
22 How much does it cost, and are there any promotions or discounts?
Product prices vary by package and are displayed transparently in UAE Dirhams (AED) on each product page. We regularly offer competitive rates and seasonal promotions across our catalog. Current prices and active discounts are always updated in real time before checkout. Simply select your desired game or app and choose a package to view the latest rates.