Question 1

How can i top-up on Cocodp?

Accepted Answer

For redeemable products: 
1, Select the product you want and the payment channel you wish to use 
2, Enter your E-mail address 
3, Confirm your order information and complete the payment; you can check your E-mail to get the redeemable code

For direct top-up products: 
1, Select the product you want and the payment channel you wish to use 
2, Enter your in-game account information (Such as Game ID & Zone ID) 
3, Confirm your order information and complete the payment; item will reach your game account immediately after payment is made

Question 2

Where I can get my payment receipt ？

Accepted Answer

We will email you the purchase information regarding your order after each sucess payment. You can also contact our customer service team(support@cocodp.com) at any time to request a receipt. After your order is made, your order information can be found under the tab on the top right side of our webpage (account--> history). Please be advised that purchased redeemable codes are delivered through email, and direct top-up orders will only receive an email for the receipt since we deliver your order to your in-game account.

Question 3

Is Cocodp legit and safe?

Accepted Answer

Yes! Cocodp is officially authorized with authentications and licences from multiple international and local payment channels. Additionally, all our products are guaranteed to be delivered. Our goal is to provide choices for gamers worldwide to purchase through local payment methods. Therefore, your satisfaction means the world to us.

Question 4

Can I join Cocodp?

Accepted Answer

We are a fast-growing group, but we have yet to have a business program for those interested in reselling our online products. However, we will consider a business partnership like such. Follow us on our social media to be updated.

Question 5

When will my order be delivered?

Accepted Answer

You will receive an email containing your redeemable code immediately after placing your order for redeemable successfully. For direct top-ups, the transaction typically completes immediately; however, we might encounter issues due to the high volume of orders placed. There might be delays, but transactions are guaranteed to reach your in-game account.

Question 6

What should I do if my order isn&#x27;t received?

Accepted Answer

Your order will be delivered via email or in-game account immediately upon completing the transactions. However, your orders can be slightly delayed due to unexpected circumstances (high volume of orders, technical issues and so on). So feel free to contact our customer service team at(support@cocodp.com) if you have not received your order for more than 2 hours after placing it.

Question 7

I want to cancel my order or get a refund. what can I do?

Accepted Answer

Unfortunately, we are unable to reverse orders that have been placed successfully. But we are more than happy to assist if you ever encounter issues with abnormal transactions. (support@cocodp.com).

Question 8

Where can I see all my order history?

Accepted Answer

You can keep track of your order history by going to the "personal center" in the top right corner after you log in; you will see all your order histories under the "all order" tab. （Please be advised that orders placed under guest checkout will only receive purchase information through email. And customers will need to contact our customer serivce team directly for purchase history inquiries.）

Question 9

How to redeem pubg codes

Accepted Answer

1, Visit https://www.midasbuy.com/ot/redeem/pubgm and log in/Register a Midasbuy account. 2, Enter the redeemable code we sent you and click the "ok" tab to redeem. 3, You will receive the UC in your PUBG Mobile account immediately after redemption.

Question 10

How to redeem roblox gift cards

Accepted Answer

1, Log into your account on a browser and Go to the Code Redemption Page: https://www.roblox.com/NewLogin?ReturnUrl=%2fredeem 2, Enter your code in the box. 3, Click Redeem. 4, A success message will appear when you successfully add the Credit to your account. If you are having trouble redeeming a PIN that contains a 0 (zero) or a 1 (one), please try replacing these with the uppercase letters O and I. video tutorial:https://youtu.be/W4hyyIs_yEY

Question 11

How to redeem Conquer Online Cps Cards

Accepted Answer

1. log in to Conquer payment center :https://shoppingmall.99.com/CoPage/en/GameCard.aspx?channel=ndtqcard 2. Enter your selected group and server point card ID and point card password , finally enter your game account ID and click “ok”. 3. Claim your Cps in the game

Question 12

How to redeem Eudemons Online Eps Cards

Accepted Answer

1. log in to Eudemons payment center:https://shoppingmall.eudemons.com/EoPage/en/GameCard.aspx?channel=ndtqcard 2. Enter your selected group and server point card ID and point card password , finally enter your game account ID and click “ok”. 3. Claim your Eps in the game

Question 13

How to redeem Heroes Evolved Point Card

Accepted Answer

1. log in to Heroes Evolved payment center: https://hepayment.99.com/index.aspx 2. Please choose Redeem, enter your card ID password in the box, fill fill out your player ID and click “confirm”. 3. Claim your Tokens in the game

Question 14

How to buy MLBB Diamonds & Twilight Pass?

Accepted Answer

1. Enter your MLBB user ID and Zone ID. 
2. Select the value of the Products you wish to purchase. 
3. Complete the transaction and the diamonds will be instantly delivered to your Mobile Legends account. You can also send Diamonds to your family and friends by typing in their user ID and Zone ID.

Question 15

How to buy Genesis Crystals & Blessing of the Welkin Moon?

Accepted Answer

1. Enter your Genshin Impact user ID and select your server. 
2. Select the value of the Products you wish to purchase. 
3. Complete the transaction and the Crystals will be instantly delivered to your Genshin Impact account. You can also send Crystals to your family and friends by typing in their user ID and selecting Zone ID.

Question 16

Didn’t find an answer?

Accepted Answer

If you cannot find the answer you were looking for on this page, please feel free to go to our customer service section or reach our customer service team at (support@cocodp.com); our team will assist you with any further questions.

Question 17

What is Cocoin?

Accepted Answer

Cocoin is a virtual point of the Cocodp website, and you can get more exclusive game discounts by using Cocoin to buy. You can use Cocoin to buy all products sold on Cocodp website.

Question 18

Why use Cocoin?

Accepted Answer

1.Enjoy Exclusive Prices & Promotions 
2.Use Cocoin to buy, simplify your purchase process 
3.Pay Easily Wherever You Are

Question 19

How to get Cocoin?

Accepted Answer

1.Sign up a Cocodp account 
2.Click on your personal account in the upper right corner 
3.Enter the Cocoin recharge page to purchase, and Cocoin will be sent to your Cocodp account

Question 20

Can&#x27;t find your code email?

Accepted Answer

For code items, if you do not receive the code email, please check the following solutions: 1. Your email may have entered your spam folder, please check your spam folder. 2. Your email or mobile application is blocking such notifications. Please check your email and mobile app settings to ensure that notifications of transactions from COCODP are not blocked. If you still can't find your code email, please contact customer support directly at support@cocodp.com.